Returns & Exchanges

At Urbani Truffles, we pride ourselves on delivering the world's finest fresh truffles and gourmet products directly to your doorstep. Due to the perishable nature of our products, we offer a dedicated resolution process to ensure every customer is satisfied with their culinary experience.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package for any damage or quality issues, as fresh truffles require specific storage conditions to maintain their integrity.

• 2.
  Contact Customer Support

  If you are unsatisfied with your order, email our support team within 24 hours of receipt with your order number and clear photographs of the product and packaging.

• 3.
  Verification Review

  Our truffle experts will review your claim and the provided documentation to determine the appropriate resolution, such as a replacement or a store credit.

• 4.
  Resolution Processing

  Once approved, we will expedite a replacement shipment or issue a refund to your original payment method; please note that perishable items cannot be physically returned.